Responsible Gaming at Bet365

Every form of gambling carries a risk of financial loss. It is important to treat betting as a form of entertainment, not as a source of income or a way to recover money already spent.

Playing responsibly means setting clear personal boundaries before you begin. Below are the foundational principles that support a safe and balanced approach to gambling:

• Set a fixed budget. Only wager amounts you can afford to lose without affecting your daily expenses.
• Keep track of your time. Use session time limits to avoid losing track of how long you have been playing.
• Accept losses as part of the experience. Chasing losses increases risk and rarely leads to recovery.
• Avoid gambling under stress. Emotional states such as anxiety, frustration, or sadness can impair decision-making.
• Separate gambling from other financial goals. Betting funds must always be kept distinct from savings, rent, or essential expenses.
• Use available control tools. Deposit limits, cooling-off periods, and self-exclusion are built into the platform to support you.
• Stay informed. Learn about the odds and how games work before placing bets.

These principles help you protect your financial stability and emotional wellbeing while continuing to enjoy betting in a controlled manner.

Gambling addiction can develop gradually, and many individuals do not notice the early warning signs. Being aware of these indicators is an important step towards protecting yourself and those around you.

The following signs may suggest that gambling has moved beyond recreational activity:

• Spending more money on gambling than originally planned, repeatedly.
• Feeling restless, irritable, or anxious when attempting to reduce or stop gambling.
• Returning to gambling to recover previous losses, commonly referred to as "chasing losses."
• Borrowing money or selling personal belongings to fund betting activity.
• Neglecting work, studies, family, or personal responsibilities due to gambling.
• Lying to family members, friends, or colleagues about gambling habits or losses.
• Continuing to gamble despite a desire to stop and repeated unsuccessful attempts to do so.
• Using gambling as a way to escape problems, stress, or negative emotions.
• Experiencing significant mood changes, including depression or anxiety, linked to gambling outcomes.
• Losing interest in hobbies, social activities, or relationships that were previously important.

If you recognise several of these signs in your own behaviour or in someone close to you, seeking support at the earliest opportunity is strongly advised. Gambling addiction is a recognised condition that responds well to professional help.

Addressing a gambling problem is achievable with the right approach and the right support. There are several constructive steps you can take to regain control.

The following recommendations are designed to help you manage and prevent harmful gambling behaviour:

• Use self-exclusion. Through your account settings, you can block access to your account for a defined period, or on a permanent basis.
• Set deposit limits. Place a cap on the amount you can deposit within a day, week, or month to prevent overspending.
• Activate session time reminders. These alerts notify you when a set amount of time has passed during a gambling session.
• Take a break with a cooling-off period. A temporary pause from gambling can provide essential perspective and reduce compulsive urges.
• Speak to someone you trust. Sharing your concerns with a family member, friend, or counsellor can ease the burden and encourage accountability.
• Contact a professional helpline. Trained counsellors are available to guide you through the process of reducing or stopping gambling.
• Remove access to funds. Consider limiting the amount of money accessible to you for gambling by adjusting your banking arrangements.
• Identify your triggers. Learn to recognise the situations, emotions, or environments that prompt you to gamble impulsively.
• Engage in alternative activities. Replacing gambling time with sports, hobbies, or social activities can reduce the urge to bet.
• Keep a gambling diary. Tracking your betting activity, including time spent and amounts wagered, can reveal patterns and support self-awareness.

These steps are available to all players. Support tools are accessible directly through your account at any time.

Professional support is available if you or someone you know is struggling with gambling addiction. Reaching out to a dedicated organisation can be an important first step.

The following organisations provide guidance, counselling, and assistance for individuals affected by problem gambling in India:

• iCall (TISS) – A psychosocial helpline offering counselling for a range of mental health concerns, including gambling-related distress.
  Website: icallhelpline.org
  Phone: +91-9152987821
• Vandrevala Foundation Helpline – A 24/7 mental health support service providing free crisis counselling across India.
  Website: vandrevalafoundation.com
  Phone: 1860-2662-345
• NIMHANS (National Institute of Mental Health and Neuro Sciences) – A premier institution offering clinical support for behavioural addictions, including gambling disorders.
  Website: nimhans.ac.in
  Located in Bengaluru, with referral services available nationwide.
• Gamblers Anonymous India – A peer support fellowship for individuals seeking to stop gambling through shared experience and structured group meetings.
  Website: gamblersanonymous.org
• Snehi – An emotional support helpline providing confidential assistance for individuals experiencing psychological distress.
  Phone: +91-44-24640050

All of the above services are confidential. You do not need to be in crisis to reach out. Early contact with a support service can prevent a problem from worsening.

If you are concerned about your gambling behaviour, the Bet365 customer support team is available to assist you with activating responsible gaming tools or discussing your options. Support staff are trained to handle these conversations with care and confidentiality.

You can reach Bet365 support through the following channels:

• Live Chat: Available 24 hours a day through the website or mobile application. This is the fastest way to request assistance.
• Email: Send a detailed message to the customer support team via the contact form available in the Help section of the website.
• Help Centre: The self-service Help section on the Bet365 website contains step-by-step guidance on activating deposit limits, cooling-off periods, and self-exclusion.
• In-Account Settings: Many responsible gaming tools, including deposit limits and self-exclusion, can be activated directly within your account without the need to contact support.

All communications with the support team regarding responsible gaming are treated with complete confidentiality. You are encouraged to reach out at any time, for any concern, no matter how minor it may seem.