Bet365 Privacy Policy

What Personal Data Is Collected

Bet365 collects personal information that users provide directly, as well as data generated through the use of its online services. This may include:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and government-issued identification documents
• Financial information, including payment method details and transaction records
• Login credentials and account activity data
• Device information, IP address, and browsing behaviour on the platform

Purpose of Data Collection

Personal data is collected to:

• Verify user identity and comply with Know Your Customer (KYC) requirements
• Process deposits, withdrawals, and other financial transactions
• Provide access to and maintain user accounts
• Comply with legal obligations under applicable Indian and international regulations
• Detect and prevent fraud, money laundering, and other unlawful activity

Technical and Organisational Safeguards

Bet365 applies appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Access controls limiting data visibility to authorised personnel only
• Regular security assessments and system monitoring
• Secure data centres with restricted physical access

User Rights

Users have the following rights in relation to their personal data:

• Right of Access: Users may request a copy of the personal data held about them.
• Right to Correction: Users may request that inaccurate or incomplete data be corrected.
• Right to Deletion: Users may request the deletion of their personal data, subject to any legal retention obligations.
• Right to Withdraw Consent: Users may withdraw consent to data processing at any time, where consent is the legal basis for processing.

Compliance with Indian Law

Bet365 processes personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection regulations. Bet365 is committed to aligning its data practices with the evolving legislative framework in India, including the Digital Personal Data Protection Act, 2023.

Personal information collected by Bet365 is used strictly for lawful and transparent purposes. The following table provides an overview of the key uses and the corresponding purpose:

All processing activities are conducted on a lawful basis, which may include user consent, contractual necessity, or compliance with a legal obligation. Bet365 does not use personal data for purposes beyond those stated in this document without first obtaining appropriate consent or notifying users of the change.

Personal information is not sold to third parties for commercial gain under any circumstances.

How to Access Your Data

Users may submit a written request to access the personal information that Bet365 holds about them. Upon verification of identity, Bet365 will provide a summary of the data held, the purposes for which it is processed, and the categories of third parties with whom it has been shared.

Updating or Correcting Information

If a user believes that any personal data on record is inaccurate, outdated, or incomplete, they may request a correction. Bet365 will review and update the relevant information within a reasonable timeframe, provided the request is substantiated with appropriate evidence.

Requesting Deletion of Data

Users may request the deletion of their personal data from Bet365 systems. Such requests will be processed subject to:

• Applicable legal and regulatory retention requirements
• Any outstanding account obligations or active investigations
• Contractual commitments that require the retention of certain records

Consent to Security and Payment Processing

By creating and using a Bet365 account, users acknowledge and accept that:

• Security checks may be conducted to verify identity and prevent fraudulent activity
• Payment data may be shared with authorised payment service providers for the purpose of processing transactions
• These activities form a necessary part of the online services offered by the platform

Bet365 is an online gaming and sportsbook platform intended exclusively for users who are 18 years of age or older. Access to the platform and its services by minors is strictly prohibited.

Age Verification Limitations

Bet365 takes reasonable steps to prevent underage access; however, it is not always possible to confirm the age of a user without the submission of valid identity documents. Users are required to provide truthful and accurate information during registration, including their date of birth.

Deletion of a Minor’s Data

If a parent or legal guardian becomes aware that a minor has registered an account or provided personal information to Bet365, they are requested to notify the platform immediately. Upon receiving and verifying such a request, Bet365 will:

• Suspend and close the account
• Delete all associated personal data from its systems
• Ensure that no further processing of that information takes place

Bet365 does not knowingly collect or retain personal data from individuals under the age of 18.

Bet365 operates as part of a global network of affiliated entities, partners, and service providers. As a result, personal data collected from users in India may be transferred to, stored in, or processed in countries outside India, including jurisdictions where Bet365’s operational or technical partners are based.

Basis for International Transfers

By registering and continuing to use the platform, users provide their informed consent to such international data transfers. Bet365 ensures that all cross-border transfers of personal information are conducted in accordance with applicable data protection requirements.

Confidentiality Standards for Partners

All third-party entities and overseas partners that receive personal data from Bet365 are required to:

• Maintain appropriate data security standards
• Process personal information only for the purposes for which it was shared
• Adhere to confidentiality obligations equivalent to those applied by Bet365

Bet365 does not authorise partners to use personal data for independent commercial purposes beyond the scope of the agreed services.

This Legal Disclaimer forms part of the Privacy Policy and may alter the scope, interpretation, or practical effects of the rules set out in this document. Users are advised to read this section carefully.

Applicability

This disclaimer applies from the moment a user:

• Accepts the Privacy Policy during account registration
• Accesses or continues to use the Bet365 platform following any updates to this document
• Formally acknowledges or signs any agreement referencing this policy

Effect of the Disclaimer

The disclaimer may limit or modify certain rights or obligations described elsewhere in this document, to the extent permitted by applicable law. Bet365 reserves the right to update, modify, or supplement this policy at any time. Where changes are material, users will be notified through the platform or via the registered email address.

Continued use of the platform after such notification constitutes acceptance of the revised terms. Users who do not agree with any amendments are advised to discontinue use of the platform and contact the support team to request account closure.

What Are Cookies

Cookies are small text files placed on a user’s device when they visit a website. They allow the platform to recognise returning users, store preferences, and gather statistical information about how the site is used.

How Bet365 Uses Cookies

Bet365 uses cookies for the following purposes:

• Statistical Analysis: Tracking page views, session durations, and traffic sources to understand platform usage
• Behavioural Insights: Monitoring user interactions to identify patterns and areas for improvement
• Personalisation: Storing user preferences such as language settings and account options for a tailored experience
• Platform Optimisation: Using aggregated data to improve the performance and content of the platform

Retention Period

Cookies placed by Bet365 are retained for a period of up to one year from the date of placement, after which they expire automatically. Users may also manage or delete cookies through their browser settings at any time.

Third-Party Cookies

Certain third-party tools and analytics providers used by Bet365 may also place cookies on user devices. These cookies are governed by the privacy policies of the respective providers.

By accessing, registering on, or continuing to use the Bet365 platform, users confirm that they have read, understood, and fully accepted the terms set out in this Privacy Policy.

This Privacy Policy represents the current and prevailing version of Bet365’s data practices. In the event of any inconsistency between this document and any prior version, the most recently published version shall take precedence.

Users are encouraged to review this policy periodically to remain informed of any updates. The date of the most recent revision will be indicated at the bottom of this page. Continued use of the platform following any updates constitutes acceptance of the revised policy.

Bet365 may share personal data with third parties under specific and limited circumstances. Such sharing is conducted only where necessary and in compliance with applicable laws and the terms of this policy.

Circumstances Under Which Data May Be Shared

• Legal Obligations: Personal information may be disclosed to regulatory authorities, law enforcement agencies, or courts where required by law or pursuant to a lawful order
• Dispute Resolution: Data may be shared with relevant parties in connection with the investigation or resolution of disputes, including those involving financial transactions or account activity
• Contractual Arrangements: Information may be disclosed to service providers and business partners who assist in the delivery of platform services, under the terms of binding data processing agreements

Transparency Regarding Third Parties

Where third parties to whom data is disclosed are identified on the platform, users may refer to the relevant sections of the website for further information. In cases where such parties are not listed, Bet365 will inform users of the purpose and scope of the data sharing prior to or at the time of disclosure, wherever practicable.

Consent

By providing personal information and continuing to use the platform, users consent to the sharing of their data with third parties as described in this section. Users who have concerns regarding specific instances of data sharing are encouraged to contact the Bet365 support team.

The Bet365 platform may contain links to third-party websites that are not owned or operated by Bet365. These links are provided for informational or navigational purposes only.

Separate Privacy Practices

Each third-party website operates under its own privacy policy and data handling practices. Bet365 has no control over how external websites collect, store, or use personal information.

Limitation of Responsibility

Bet365 is not responsible for the privacy practices, data security standards, or content of any external websites that users may access through links on the platform. The inclusion of a link on the Bet365 website does not constitute an endorsement of the linked site or its data practices.

Precautions for Users

Users are advised to:

• Review the privacy policy of any external website before providing personal information
• Exercise discretion when submitting data on third-party platforms
• Report any concerns regarding linked websites to the Bet365 support team