Bet365 KYC and AML Policy

Bet365 applies KYC and AML procedures to confirm user identity, prevent fraud, and uphold the security of the platform in line with applicable regulatory requirements. These processes reflect the platform’s commitment to user safety and fair play across all account activities.

Core guarantees upheld through these procedures include:

• Fair play for all registered users, with equal conditions applied consistently across the platform
• Protection of personal data and account security at every stage of use
• Full transparency in how identity checks and transaction monitoring are conducted
• Ongoing adherence to regulatory requirements governing online gaming and financial compliance in India

Every new user must complete an ID verification process before accessing the full range of platform features, including deposits, withdrawals, and wagering. Document submission is a mandatory step to confirm the identity and eligibility of each account holder.

The following categories of documents may be requested during the verification process:

• A valid government-issued photo identification document, such as a passport, Aadhaar card, PAN card, or voter identity card
• Proof of current residential address, such as a utility bill, bank statement, or official correspondence issued within a recent period
• Confirmation of ownership of the payment method being used, which may include a copy of a bank card, account statement, or relevant supporting documentation

Bet365 implements a comprehensive set of security measures designed to detect and prevent money laundering, terrorism financing, and other forms of financial crime on the platform. These controls operate continuously and are applied to all user accounts and transactions without exception.

Active AML controls in place include:

• Continuous transaction monitoring to identify patterns or volumes inconsistent with a user’s stated profile or history
• Automated detection systems that flag suspicious activity based on predefined risk indicators
• Enhanced due diligence procedures applied to accounts or transactions assessed as higher risk
• Detailed review of large transfers or deposits and withdrawals that appear unusual relative to account behaviour
• Risk scoring applied to individual users based on their activity, location, and account profile
• Screening of all users against sanctions lists and politically exposed persons (PEP) databases
• Reporting to the relevant financial intelligence or law enforcement authorities where there are reasonable grounds to suspect financial crime, in fulfilment of reporting obligations under applicable law

Bet365 enforces strict account and platform usage standards that support the integrity of its KYC and AML obligations. Any behaviour that undermines identity verification, financial oversight, or account security is strictly prohibited.

The following actions are not permitted under any circumstances:

• Registering or operating more than one account, whether under the same or different identities
• Submitting forged, altered, or stolen documents during any stage of the verification process
• Using the platform to conduct or facilitate money laundering or to obscure the origin of funds
• Attempting to manipulate platform systems, odds, or outcomes through fraudulent means
• Sharing, transferring, or selling account access to any third party
• Using payment instruments that do not belong to the registered account holder
• Providing false or misleading personal information at registration or during any subsequent identity check

Any breach of Bet365’s KYC or AML policies will result in immediate enforcement action proportionate to the nature and severity of the violation. Users found to be in breach of these standards are subject to the following measures: temporary or permanent account suspension, freezing or confiscation of funds associated with suspicious activity, cancellation of bets or winnings derived from non-compliant conduct, and reporting to the competent regulatory or law enforcement authorities where applicable.

Each account holder is responsible for ensuring that all personal data provided to Bet365 is accurate, complete, and kept up to date at all times. Users must complete the identity verification process within the timeframe specified by the platform, as failure to do so may result in restricted access to account features. If additional documentation is requested by the compliance team, users are expected to respond promptly and supply the relevant materials without delay. All payment methods linked to an account must be registered in the name of the account holder; use of third-party financial instruments is not permitted under any circumstances. Should a user become aware of or suspect any unauthorised activity on their account, they are required to notify the platform immediately so that appropriate action can be taken.

Bet365 upholds the principles of fair play and transparency to maintain a trustworthy environment in which all users are protected and treated with consistency. These principles are embedded in the platform’s day-to-day compliance operations and extend to every aspect of user account management.

The platform’s approach is governed by the following principles:

• Full compliance with KYC and AML standards as required by applicable regulatory frameworks
• Strict confidentiality and protection of personal data collected during the verification and monitoring process
• Ongoing transaction monitoring and review of account activity to detect and address suspicious activity
• Active prevention of manipulation, collusion, and other forms of unfair behaviour across the platform
• Dedicated support for users on matters related to account security and responsible gaming
• Shared responsibility between the platform and its users in maintaining a safe and compliant environment
• Consistent application of policies and equal conditions for all account holders, regardless of location or account history